HR management and supervision of all Clinical Support Staff, Front Office Coordinator Team Lead, Front Office Coordinators, and Lead Security Officer, to include hiring, training, mentoring, evaluation, disciplining and termination.
Monthly Rounding as per the TUCC CODE3
Management of all supervised staff scheduling to include arranging coverage for scheduled and unscheduled absences. Sets and maintains appropriate staffing levels for all supervised
Responsible for completing the weekly schedule and maintaining statistics related to clinic volume.
Assist in clinic as needed in daily operations. Includes handling same-day surgery add-ons, ambulance transfers, IV start, conscious sedation, triage, and various other clinical operations.
Analyze, develop and maintain workflow procedures to achieve optimal patient, physician and staff satisfaction. Maintains timely flow of patients in all clinical departments.
Responds to and refers incoming telephone calls. Instructs patient and family regarding medications and treatment instructions. Handles disgruntled patient calls.
Work with physicians, Nurse Administrator, HR Director and Senior Management in developing policies, procedures, and job descriptions for all clinical departments to include the TUCC clinics and procedures.
Co-Chair of the Quality Improvement/Risk Management Committee. Tracks all medical occurrences and reports occurrences at meetings. Documents all agendas and minutes from each meeting to include any Peer Review minutes recorded.
Help establish/implement goals, objectives, policies, procedures and systems for the center.
Responsible for keeping clinic and staff up-to-date on all governmental regulations and compliance standards as required for their position.
Develops, implements and updates, with approval from the Board, policies and procedures that govern the centers practices.
Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
Oversees and is responsible for the duties assigned to the Front Office Coordinator Team Lead as outlined on the position job description.
Oversee the rescheduled appointments (create/maintain rescheduled logs for reference).
Phreesia point-person for Clinic (in conjunction with IT manager and FOC Lead); attend calls/work groups and support issues that need to be addressed; participate in bi-monthly conference calls with Phreesia team.
Point-person contacted by COO, upon notification of Physician or Advanced Practitioner call-off.
Uphold and hold-accountable, the TUCC Standards of Behavior to self and supervised staff.
Maintains strictest confidentiality.
Skill in applying and modifying the principles, methods and techniques of professional nursing.
Skill in developing and maintaining department quality assurance.
Knowledge of management and organizational theory to supervise the operation of the assigned staff and departments.
Knowledge of medical safety practices and requirements to evaluate existing standards and implement new procedures.
Ability to analyze work load requirements, plan and schedule staff to meet the needs, and to identify and resolve problems and administer available resources effectively.
Ability to plan, organize, prioritize and direct the work of others.
Ability to communicate clearly and effectively orally and in writing.
Additional Salary Information: M-F 8-5. Salary. No nights, no weekends, no holidays.
Internal Number: CM0818
About The Urology Center of Colorado
The Urology Center of Colorado is the only comprehensive urology center in the Rocky Mountain region. Known locally as TUCC, we provide treatment for all urologic conditions at one convenient Denver location and feature:
• A team of 18 highly specialized doctors working together
• On-site radiology, laboratory and complete pathology services
• A comprehensive urologic cancer center with the most advanced treatments available today
• An advanced radiation oncology suite with state-of-the-art technology
• Nationally recognized urology and cancer research programs
• A complete surgery center on the TUCC campus